GENERAL TERMS AND CONDITIONS OF SALE
These terms and conditions govern the relationship between Reflections Consulting Group, hereinafter referred to as the “Consultant”, and the Client wishing to place an order for consulting services.
PRODUCTS AND SERVICES
The Consultant provides various consulting services tailored to the Client's needs. Detailed descriptions of services are available upon request.
ORDERS
The Client declares having read and accepted these Terms and Conditions before placing an order. Validating the order implies express acceptance by the Client. A contract is entered once the order is confirmed.
PAYMENT
Clients are obligated to pay the indicated price upon validating an order. Accepted payment methods include bank cards (MasterCard®, Visa®, American Express®). The card will be debited immediately upon order confirmation.
RIGHT OF WITHDRAWAL
The Client has the right to withdraw from the contract within 7 days without providing a reason. The withdrawal period commences from the date the service agreement is signed. To exercise this right, the Client must notify the Consultant by email. The Consultant will refund the amount received within 14 business days from the withdrawal notification.
RETURNS / AFTER-SALES SERVICE
If the service provided is deemed defective, the Client should contact the Consultant’s customer service to discuss the issue and potential remedies. The Consultant will determine if the service can be adjusted or refunded.
INTELLECTUAL PROPERTY
All materials and deliverables developed during the project remain the property of the Consultant until full payment is received.
GOVERNING LAW
This contract is governed by the laws of the country where the Consultant is registered. The competent courts will have jurisdiction over any disputes.
PERSONAL DATA
The Consultant adheres to data protection laws. Clients have the right to access, modify, correct, and delete their personal data. Personal data may be shared with partners unless otherwise specified by the Client.
MEDIATION FOR DISPUTES
Clients may use a mediation service for disputes related to an order placed with the Consultant.
ONLINE DISPUTE RESOLUTION PLATFORM
The European Commission’s online dispute resolution platform is available at: https://www.webgate.ec.europa.eu/odr/.
WITHDRAWAL FORM
Please download the form [here].